Management Commitment

Applying the Concepts of Management Commitment to Drive a Positive Food Compliance Culture

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To define detail, scope and purpose.

Development

This information can be used to develop food safety and quality programs that meet the requirements of modern Regulatory, Customer and Industry Standards:

  • We take the time to explain the expectations and requirements of food safety and quality compliance as these relate to your food safety and quality programs.
  • You may choose to use our Premium Resources to build, enhance or upgrade your food safety and quality program.
  • We encourage you to share this webpage with any food compliance associates and peers you believe may benefit from our commitment to providing our users with user friendling information and resources to a achieve superior Food Compliance Culture.
  • We welcome your suggestions for additions of general or specific content through the haccp.com Contact Page.

Key Definitions for Management Commitment

  • Key Performance Indicator or KPI: A quantitative or qualitative measure that enables the overall delivery of a service to be assessed against the goals or targets set by an entity in their strategic plan. Also known as KRA’s or Key Result Areas.
  • Management Commitment: Direct participation by the highest-level executives in a specific and critically important aspect or program of an organization.

Management Commitment Development

When considering the development, documentation, and implementation of Management Commitment within food safety and quality management systems, the following information should be considered to ensure effective outcomes:

About Management Commitment

An understanding of and commitment to the food safety program by senior management is paramount for any food safety and quality program to work effectively. Without management commitment, product safety, and quality, and indeed the success of the business operation could be in jeopardy. Demonstrated commitment from management also flows down to other levels within the organization, creating insight for everyone working with the product and processes. When this flow is effective, the ultimate safety and quality of the finished product are improved, often along with productivity and profit. The Management Commitment processes within leading food businesses are strongly linked to the Continuous Improvement Process.

Promoting and Maintaining a Strong Food Compliance Culture

Within contemporary Food Safety and Quality Management Systems, the promotion and maintenance of a Strong Food Compliance Culture is one of the key roles of the Senior Management team.
Where the Senior Management team actively considers Food Compliance Culture within the scope of Management Commitment and mandates actions to address deficiencies and to support improving outcomes, the related food business will benefit in many different ways!
Basic applications of Food Compliance Culture maintenance and enhancement may include:

  • Provision of Human and Financial Resources to consistently achieve the production of Safe and Quality Foods;
  • Genuine and relevant Training and Development opportunities for all staff;
  • Internal communication processes and mechanisms that allow an unrestricted flow of information between all Staff and the Senior Management Team. This may include confidential and anonymous communication processes and mechanisms where required.

You can find out more about Food Compliance Culture within the Food Compliance Culture element on haccp.com!

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Development requirements in relation to their items.

Management Commitment Development Key Points

  • Management Commitment programs must be developed to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • The Senior Management of your business facilitate a commitment to ensuring adequate resources to the development of your Management Commitment program;
  • Should you require additional resources for the development of Management Commitment program elements, please discuss this with the relevant Senior Management representative;
  • A properly developed Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly-developed Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To establish the developed detail in a viewable format to facilitate information.

Documentation

Document: A document provides guidance and/or direction for performing work, making decisions, or rendering judgments that affect the safety or quality of the products or services that customers receive.
Documented policies, procedures, work instructions, and schedules form the basis of any food safety and quality management system. The following documentation formats may be considered to ensure ongoing compliance with specified requirements for Management Commitment:

  • Management Commitment policy;
  • Management Commitment development procedures;
  • Management Commitment implementation procedures and work instructions;
  • Management Commitment monitoring procedures;
  • Management Commitment corrective and preventative action procedures;
  • Management Commitment verification schedule;
  • Management Commitment verification procedures;
  • Management Commitment validation schedule;
  • Management Commitment validation procedures;
  • Management Commitment training procedures.

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Documentation requirements in relation to their items.
You may wish to visit the Management Commitment Templates section of haccp.com for examples of Management Commitment documentation, record, and resource formats commonly applied within food safety and quality systems.

Management Commitment Documentation Key Points

  • Management Commitment programs must be documented to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • All documented Management Commitment program elements must be controlled to ensure compliance;
  • Key documented Management Commitment program elements should be available to your business team at all times to ensure they can facilitate required tasks;
  • A properly documented Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly documented Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To facilitate the application of the documentation.

Implementation

Implementation: Implementation is the application of documented food safety and quality system elements into the actual business operation.

The implementation of Management Commitment within any food business requires genuine commitment from senior management, staff, and visitors to ensure the nominated goals of implementation are achievable on an ongoing basis. It is a step that requires significant planning and consideration of general and specific food business circumstances to ensure the outcomes of Management Commitment do not negatively impact the safety and quality of the food items dispatched from the business.
Implementation of Management Commitment must include a clear definition of responsibilities and authorities for all levels of participation by senior management, staff, and visitors to the site.
When implementing Management Commitment within the food safety and quality system, you may wish to consider the following requirements before completion:

  • Communication and display of the Management Commitment policy;
  • Completion of Verification and Validation of Management Commitment development procedures;
  • Availability of Management Commitment implementation procedures and work instructions;
  • Availability of Management Commitment monitoring procedures and record templates where applicable;
  • Availability of Management Commitment corrective and preventative action procedures and record templates where applicable;
  • Availability of the Management Commitment verification schedule;
  • Availability of Management Commitment verification procedures;
  • Availability of the Management Commitment validation schedule;
  • Availability of Management Commitment validation procedures;
  • Completion of Management Commitment training procedures;
  • Completion of product design and development requirements related to Management Commitment;
  • Completion of process design and development requirements related to Management Commitment;
  • Completion of training for team members who have responsibilities and involvement within Management Commitment;
  • Completion of competency approval for team members who have responsibilities and involvement within Management Commitment.

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Implementation requirements in relation to their items.

Management Commitment Implementation Key Points

  • Management Commitment programs must be Implemented to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • Your Management Commitment program must be fully implemented as per relevant documented Policies, Procedures, and Work Instructions;
  • The implementation of Management Commitment requires a commitment to the provision of resources by the Senior Management of your business;
  • A properly implemented Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly implemented Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To review, confirm and document evidence of the implementation against documented limits.

Monitor

Monitoring: Monitoring is the act of reviewing and confirming measurable parameters of a defined process or product status.

Monitoring requirements within food industry sectors are generally identified against limits of acceptability defined within HACCP plans, implementation procedures, and work instructions. Monitoring usually includes some element of record-keeping, which may be maintained manually or through digital systems. It is important to consider that advancements in technology have spawned many systems and processes which are self-monitored and or self-adjusted when variances are identified. Regardless of the system used, the goal of any monitoring activity is to provide sufficient evidence that any limit of acceptability has been met.
Traditional Management Commitment monitoring requirements include manual recording and the application of corrective actions when the results of monitoring are found to be outside acceptable limits. Corrective Actions should also generally be strongly linked to the monitoring process where applied to ensure full traceability of the applied actions.
Common monitoring activities and record formats may apply to Management Commitment:

  • Management Review Meeting Minutes: The format of Management Review meeting minutes commonly includes:
  • Review Date;
  • Review Start and Finish Time
  • Attendees;
  • Apologies;
  • Previous Meeting Outcomes and Outstanding Items;
  • Current Meeting Agenda;
  • Management Review Scope and Purpose;
  • Standard Updates;
  • HACCP Manual;
  • Policy Objectives;
  • Production and Process Performance;
  • Product Conformity;
  • Specifications;
  • KPI Review;
  • Customer Complaints, including Trending for number and type of complaints;
  • Allergen Management;
  • Preventative and Corrective Actions;
  • Internal and External Audit Review;
  • Product Verification Activities; an
  • Food Safety and Quality System Verification Activities.

Management Review meeting minutes are also commonly inclusive of system elements such as Ethical Sourcing and Corporate Social Responsibility.
If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Monitoring requirements in relation to their items.
You may wish to visit the Management Commitment Templates section of haccp.com for examples of Management Commitment documentation, record, and resource formats commonly applied within food safety and quality systems.

Management Commitment Monitoring Key Points

  • Monitoring provides real-time confirmation and evidence that your risk-based FS&Q Controls are effectively implemented;
  • Management Commitment programs must be monitored to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • Monitoring of Management Commitment must be facilitated as per relevant documented Policies, Procedures and Work Instructions;
  • Nominated monitoring records for Management Commitment must be maintained as per relevant documented Policies, Procedures, and Work Instructions;
  • A properly monitored Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly monitored Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To apply “real time” interventions to documented monitoring limits.

Corrective Action and Preventative Action

Corrective Action: Corrective action is mandatory action to be taken when a deviation to the Quality System occurs, particularly to a Critical Control Point.
Preventative Action: At any step in the process where a hazard has been identified, preventive action must be put into place to prevent re-occurrence.
Corrective Action and Preventative Action are implemented to ensure that any identified non-conformance issues are documented, investigated, and rectified within appropriate time frames. Corrective action is any action applied to regain control over a product, process, policy, or procedure that has been identified as being non-conforming or outside nominated limits of acceptability. Preventative action is any action applied to prevent any identified non-conformance from reoccurring.
The outcomes of corrective and preventative actions should result in regained process control after effective application. Specified corrective actions are commonly linked to the HACCP Plans and the food business certification process.
Below are Corrective Action and Preventative Action examples which may be associated with Management Commitment related non-conformance:

  • Review of the Management Commitment policy;
  • Review of Management Commitment development procedures;
  • Review of Management Commitment implementation procedures and work instructions;
  • Review of Management Commitment monitoring procedures;
  • Review of Management Commitment corrective and preventative action procedures;
  • Review of the Management Commitment verification schedule;
  • Review of Management Commitment verification procedures;
  • Review of the Management Commitment validation schedule;
  • Review of Management Commitment validation procedures;
  • Review of Management Commitment training procedures;
  • Re-training in Management Commitment;
  • Review of management review activities to include Management Commitment as an agenda item;
  • Initiation of ‘product hold’ procedures where safety or quality may be compromised;
  • Initiation of a product recall or product recall procedures where investigations show that there is a substantial safety and or quality risk to the released product;
  • Contacting stakeholders including customers regarding any confirmed or potential Management Commitment concerns involving their product.

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Corrective Action requirements in relation to their items.
You may wish to visit the Corrective Action and Preventative Action section of haccp.com for examples of best practice applications for this food safety and quality system element.

Management Commitment Corrective Action and Preventative Action Key Points

  • The implementation of Corrective Action and Preventative Action provides confidence that your FS&Q Program is effectively implemented and that FS&Q criteria are being met;
  • Where deviations or variations are observed, Corrective Action and Preventative Actions must be facilitated to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • Corrective Action and Preventative Action of Management Commitment must be facilitated as per relevant documented Policies, Procedures and Work Instructions;
  • Records of Corrective Action and Preventative Action must for Management Commitment be maintained per relevant documented Policies, Procedures and Work Instructions;
  • Proper application of Corrective Action and Preventative Action for your Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • Poor application of Corrective Action and Preventative Action for your Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To review and confirm documented monitoring and corrective actions against documented parameters.

Verify

Verification: The act of reviewing, inspecting, testing, checking, auditing, or otherwise establishing and documenting whether items, processes, services, or documents conform to specified requirements.
Verification is the detailed review of all food safety and quality system elements to confirm that they are effectively developed, documented, implemented, monitored, and reviewed. All food safety and quality system elements, including documented policies, procedures, training, HACCP plans, and their operational applications must be verified on an ongoing scheduled basis. The verification process commonly includes a defined schedule for which verification activities are required, how often they are conducted, who is responsible, and detailed documented procedures for each nominated verification activity.
The general goal of an established verification process is to ensure any systemic non-conformance issues are identified and rectified within an appropriate time frame. When non-conformance issues are identified through the verification process, Corrective Actions and Preventative Actions should be implemented to ensure they do not impact the effectiveness of the food safety and quality system.
The following examples of verification activities may apply to Management Commitment:

  • Review of the Management Commitment policy;
  • Review of Management Commitment development procedures;
  • Review of Management Commitment implementation procedures and work instructions;
  • Review of Management Commitment monitoring procedures;
  • Review of Management Commitment monitoring records;
  • Review of Management Commitment corrective and preventative action procedures;
  • Review of the Management Commitment verification schedule;
  • Review of Management Commitment verification procedures;
  • Review of the Management Commitment validation schedule;
  • Review of Management Commitment validation procedures;
  • Review of Management Commitment training procedures;
  • Review of Management Commitment performance since the last review and historically;
  • Analytical testing of product or process to ensure the effectiveness of Management Commitment;
  • Inclusion of Management Commitment as an agenda item within the Management Review Process.

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Verification requirements in relation to their items.
You may wish to visit the Verification Activities section of haccp.com for examples of best practice applications for this food safety and quality system element.

Management Commitment Verification Key Points

  • Your verification program provides evidence that your FS&Q Controls have worked;
  • Management Commitment programs must be verified to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • The verification of Management Commitment must be facilitated as per relevant documented Policies, Procedures and Work Instructions;
  • Nominated verification records for Management Commitment must be maintained as per relevant documented Policies, Procedures and Work Instructions;
  • A properly verified Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly verified Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

To confirm the documented monitoring or procedural limits.

Validate

Validation: The process of gathering evidence to provide a scientific basis for the documented act of demonstrating that a procedure, process, and activity will consistently lead to the expected results. It often includes the qualification of systems and equipment.
Validation is the provision of evidence to support the limits of control or acceptability for food safety or quality parameters nominated within systemic elements. Limits of control or acceptability are commonly included within documented food safety and quality systems elements such as procedures, HACCP plans, and specifications.
Common sources of validation include regulatory and legislative standards, finished product specifications and customer requirements, industry codes of practice and guidelines, verified and validated research, historical product, and process control outcomes, and analytical testing.
The general goal of an established validation process is to ensure any systemic non-conformance issues are identified and rectified within an appropriate time frame. When non-conformance issues are identified through the verification process, Corrective Actions and Preventative Actions should be implemented to ensure they do not impact the effectiveness of the food safety and quality system.
Validation activities are commonly defined within the verification schedules and procedures of established food safety and quality management systems.
The following examples may apply to validation of the limits of control or acceptability for Management Commitment:

  • Confirmation of nominated food safety and food quality control limits for Management Commitment. These limits may apply to regulatory, industry, customer, or finished product specifications;
  • Confirmation of analytical testing methods being used to confirm the effectiveness of Management Commitment and ensure the accuracy of outcomes.
    If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Validation requirements in relation to their items.

You may wish to visit the Validation Activities section of haccp.com for examples of best practice applications for this food safety and quality system element.

Management Commitment Validation Key Points

  • Your validation program provides evidence that your FS&Q Controls will work;
  • Management Commitment programs must be validated to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • The validation of Management Commitment must be facilitated as per relevant documented Policies, Procedures and Work Instructions;
  • Nominated validation records and supporting documentation for Management Commitment must be maintained as per relevant documented Policies, Procedures and Work Instructions;
  • A properly validated Management Commitment program will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • A poorly validated Management Commitment program will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

Skills, knowledge and competency requirements to facilitate development, documentation, implementation, monitoring, corrective action, verification and validation of every Food Safety and Quality System Element.

Skills and Knowledge

Skills and Knowledge: Skills and knowledge are attributes of human interactions commonly linked to competency within any specified job-related task.
Training and competency requirements for Management Commitment must be ongoing, including regularly scheduled reviews to ensure the effectiveness of training and competency outcomes.
Team members who have defined responsibilities regarding Management Commitment should have knowledge including:

  • Basic Management Commitment requirements;
  • Positive outcomes of Management Commitment;
  • Negative outcomes of a lack of Management Commitment;
  • Current Management Commitment procedures, methods, and techniques;
  • General operational, corporate, and social awareness regarding Management Commitment;
  • Regulatory, industry, and customer requirements regarding Management Commitment.

Team members who have defined responsibilities regarding Management Commitment should have skills including:

  • Competency regarding basic Management Commitment;
  • Effective application of current Management Commitment procedures, methods, and techniques;
  • The basic development, documentation, and implementation of HACCP and Prerequisite Programs within the food industry sector.

Team members who have defined responsibilities regarding Management Commitment should have access to resources including:

  • Management Commitment training;
  • Management Commitment associations and events;
  • Regulatory standards, industry and customer information and updates regarding Management Commitment;
  • Incidents within the food industry sector regarding Management Commitment;
  • Commitment to Management Commitment by senior management;
  • Suitably qualified food industry professionals with verified experience in Management Commitment;
  • Effective communication systems including email, internet, and phone through which Management Commitment information can be sent and received within suitable timeframes.

If your food business supplies foodstuffs manufactured to a customer’s specifications, it is important to consider any specific Management Commitment Training, Competency, and Resources requirements in relation to their items.
You may wish to visit the Training, Competency, and Resources section of haccp.com for examples of best practice applications for this food safety and quality system element.

Management Commitment Training, Skills, and Knowledge Key Points

  • Your Training, Skills, and Knowledge program ensures all participating personnel, visitors, and contracted have the required skills and knowledge to effectively facilitate the requirements of your FS&Q Program;
  • Training, Skills and Knowledge programs for Management Commitment must be facilitated to meet relevant Regulatory, Industry, and Customer standards and requirements;
  • Training, Skills and Knowledge programs for Management Commitment must be facilitated as per relevant documented Policies, Procedures, and Work Instructions;
  • Training, Skills, and Knowledge records for Management Commitment must be maintained as per relevant documented Policies, Procedures and Work Instructions;
  • Properly applied Training, Skills, and Knowledge programs for Management Commitment will provide a strong framework for your business to maintain compliance with relevant Regulatory, Industry, and Customer standards and requirements;
  • Poorly applied Training, Skills, and Knowledge programs for Management Commitment will not fully support your business and may contribute to significant non-compliance against Regulatory, Industry, and Customer standards and requirements.

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